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DELIVERY RATES
Please note that we are shipping products all over EU and UK.
The shipping cost is calculated automatically.
EXPRESS DELIVERY
Here at Beauty Vision LTD we aim to have your order delivered to your door within 2-4 working days. All orders will be processed on the day of their receipt unless submitted after 5.30 pm (GMT). Your order will be delivered by DPD Courier offering prompt and reliable post service. If the order is placed over the weekend or bank holiday it will be dispatched the following working day.
RETURNS
If you are not fully satisfied with your purchase, please return the item or items to us in their original condition, in the original box within 14 days of their receipt. The product(s) must not be damaged or used.
To organize returns, please contact us by email at [email protected] quoting your order number together with your name and address, and the details of the product. Our Customer Service team will issue a return slip and full refund (excluding the delivery cost) on receipt of the item(s), or will exchange the item(s) if preferred.
Please note: the item is your responsibility until it reaches Beauty Vision LTD. The cost of having the item returned to us is your liability. When you place your order and avail free delivery according to our terms and conditions we will not charge you for shipping cost. If you decide to send the full order back to us we will not charge you for the initial shipping cost (you must only cover the cost of returning products to us) but if you decide to send some items of your original order to us we will charge you for initial shipping according to cost of our delivery as order you finally kept would not qualify for free delivery (our T&C).
ORDER CANCELLATION
Under the Ireland distance selling regulations you have the right to cancel your order for any item purchased from www.beautyvision.ie and receive a full refund. Order cancellations must be made by email at [email protected] Cancellation must be made before the order is dispatched. If the order has been dispatched already, you can return the goods to us in order to receive a full refund (excluding the delivery cost). Please make sure you quote your order number together with your name and address in any correspondence with Beauty Vision LTD.
WRONG ITEM RECEIVED
If the item you received is not what you originally ordered, please contact us by email at [email protected] quoting your order number together with your name and address, and the details of the product. Please state whether you require a refund or a product replacement. Our Customer Service team will arrange for the wrong item to be picked up.
WARRANTY
All goods supplied by the Company are warranted free from defects for 14 days from the date of supply. This warranty does not affect your statutory rights as a consumer. If you wish to return the goods because you claim that the goods are defective (ie “faulty”) you may do this within 14 days of delivery by first contacting our customer services team at [email protected] who will advise you of how to do this and then by posting the goods back to us. You may specify whether you require a refund or a replacement. Please refer to our returns policy. We will examine the potentially defective returned goods and contact you. Where you have required a refund we will notify you of your refund within a reasonable period of time. We will endeavor to process the delivery of a replacement or the refund due to you as soon as possible and, in any case, within 2 days of the day, we confirmed to you that you were entitled to a refund or replacement for the returned goods.
REFUND REGULATIONS
Our Customer Service team will process your return within 48 hours of receiving your parcel. We will refund the value of your purchase if returned to us as specified above. Please allow up to 7 days for the refund to show on your banking statement. Please note we can only issue a refund to the buyer's original card/account used for the purchase.